At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.Division: Community Real Estate and Asset ManagementProgram: Affordable Housing - Multiple LocationsEmployment Type: Permanent Full time (35+ hours per week)Number of Positions: 1Compensation: $27.25 - $32.41 per hourAbout the Position:The Housing Services Coordinator is responsible for maintaining occupancy across affordable housing properties through vacancy marketing, applicant screening, eligibility assessment, leasing tenant onboarding, move-in and move-out administration, and rent reviews. The position serves as a primary contact for prospective tenants and supports consistent, accurate, and compliant tenanting processes.Reports to: Housing Services ManagerKey Duties and Responsibilities:Vacancy Management and AdvertisingAdvertises and markets vacant units through approved channelsMaintains accurate vacancy listings, waitlists, and applicant recordsResponds promptly and professionally to inquiries from prospective tenants, referral agencies, and community partnersSchedules and conducts property and unit showingsCoordinates the tenanting process to support occupancy targets and minimize vacancy periodsApplicant Screening and Eligibility AssessmentReceives, reviews, and processes housing applications and supporting documentsAssesses applicant eligibility against applicable program guidelines, operating agreements, and funder requirementsVerifies income, household composition, residency status, and other required eligibility informationConducts applicant interviews or clarification meetings as requiredCompletes applicant screening and reference checks in accordance with organizational policyDocuments assessments, decisions, and recommendations accurately and confidentiallyCommunicates application outcomes and next steps to applicantsLease Preparation and SigningCoordinates unit offers, applicant acceptance, and pre-leasing requirementsPrepares tenancy agreements, addenda, and related documentationMeets with approved applicants to review and sign tenancy agreementsExplains tenancy terms, building policies, tenant rights, and tenant responsibilitiesConfirms receipt of required deposits, documents,



and information before move-inMove-In and Move-Out AdministrationCoordinates move-in and move-out dates with tenants and relevant internal teamsConducts move-in and move-out condition inspections and complete required reportsProvides tenant orientation and information about building services, procedures, and amenitiesEnsures keys, access devices, and required tenancy documents are issued or returnedMaintains accurate records of tenancy commencement, termination, and unit occupancy statusProcesses security deposit documentation and refunds in accordance with applicable requirementsRent Reviews and Tenancy RecordsConducts annual and periodic rent reviews in accordance with program and funding requirementsCollects and verifies income and household information required for rent calculationCalculates tenant rent contributions and process rent adjustments where applicableCommunicates rent changes and documentation requirements clearly to tenantsMaintains complete, accurate, and confidential applicant and tenant filesPrepares tenanting, leasing, occupancy, and rent review reports as requiredProcesses rent cheques with the use of cheque scan equipmentBuilding Premises and ComplianceConducts at minimum weekly walk-throughs of premises, including the parkade, to ensure tenant compliance with building policies, rules and regulationsServes tenants with warnings and RTB notices when requiredAttends RTB hearings and serves as a witness when requiredAssists with providing access to vendors and trades people to the building or units in order to conduct their scope of workResponds to emergencies during working hoursAssists with the arrangement of, and seeking donations for, tenant activities that foster a sense of community within the buildingEnsures compliance with H&S; regulations and policies, including inspections and hazards control and reportEducation, Training and Experience:Diploma or degree in property management, business administration, social services, housing management, or a related field, or an equivalent combination of education and experienceExperience in affordable housing, residential leasing, property management, or tenancy administrationKnowledge and experience with residential tenancy requirements and affordable housing eligibility processesExperience assessing tenants’ applications and verifying eligibilityExperience preparing and administering residential tenancy agreementsProficiency with Microsoft Office and tenants or property management systemsKnowledge and experience with Yardi are an assetKnowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulationsKnowledge of BC Housing Management Commission programs is an assetKnowledge of community and social service programs for vulnerable populations is an assetJob Skills, and Abilities:Strong customer service and interpersonal skillsStrong verbal and written communication skillsStrong attention to detail and accuracy skillsStrong organizational, documentation, and record-keeping skillsStrong relationship-building skills with internal and external partners/stakeholdersAbility to solve complex issues with tact and diplomacyAbility to work in a fast-paced environmentAbility to take initiative and be proactive on issuesAbility to multitask and prioritize work effectivelyAbility to work independently and as a part of a teamAbout S.U.C.C.E.S.S.:S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.At S.U.C.C.E.S.S., we take care of our communities and our people!Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:paid time off ‘monthly wellness days’ (up to 12 days per year)additional agency holidays (2 additional statutory holidays)3 weeks annual vacation (starting) and up to 6 weeks (maximum)company-funded pension (GRRSP)extended health & dental planemployee & family assistance programsaccess to wellness programs and moreS.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.#J-18808-Ljbffr

📌 13620 - Housing Services Coordinator - $27.2 - $32.4 An Hour (Winnipeg)
🏢 S.U.C.C.E.S.S.
📍 Winnipeg