Support Locker and Parking Services at NAIT through customer service, communication, and organized assistance for students, staff, and departments.

The Services Support Assistant serves as a first contact for locker rentals and parking inquiries. You will handle reservations, permits, payments, refunds, inventory, and visitor parking requests. The position also provides information about systems, policies, fees, locations, and bike lockers while supporting department operations.

Key Responsibilities:

• Respond to in-person, phone, and email customer inquiries
• Support locker reservations, payments, changes, and special requests
• Assist with parking permits, refunds,
  
  
  
  and visitor requests
• Maintain locker and lock inventory records and maps
• Troubleshoot minor issues and escalate concerns appropriately

Requirements:

• High School Diploma or equivalent
• Some related experience is required
• Three to five years customer service experience preferred
• Excellent interpersonal, organizational, verbal, and written communication skills
• Ability to de-escalate challenging customer situations professionally

Bring organized customer support, careful communication, and service expertise to NAIT’s Locker and Parking Services team.