Join us as a Level 2 Technical Support Advocate at Procurify. This remote-first position requires you to manage complex customer configurations and enhance our self-serve ecosystem.In this role, you will utilize your technical problem-solving skills to resolve intricate inbound tickets via email and live chat. You'll become a product expert, advocating for customers by documenting and addressing issues through collaboration with our Engineering team. Your insights will influence our product roadmap and enhance user experiences.Key Responsibilities:Manage and resolve complex technical tickets via email and chatConduct video calls for troubleshooting high-priority issuesDocument bugs and gather customer feedback for improvementWrite and maintain FAQs and user guides leveraging AITailor workflows and account setups according to client needsRequirements:2 to 3+ years in a technical customer-facing SaaS roleStrong background in Technical Account Management preferredFamiliarity with QuickBooks Online or similar ERPsExpertise in using ticketing systems like Zendesk or IntercomProficient in diagnosing web and mobile application issuesHelp shape the future of technical support at Procurify while ensuring optimal user experiences.

📌 Level 2 Technical Support Advocate Role (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Procurify
📍 Riviere-des-Prairies—Pointe-aux-Trembles