Drive excellence in customer support as a Default Management Supervisor with Manulife Bank. Lead a dedicated team to manage financial hardships while enhancing operational effectiveness and risk management.This leadership role focuses on developing a high-performing team responsible for mortgage and lending delinquency management. You will ensure compliance with regulatory standards while fostering a customer-focused culture. Collaborate with various business partners to resolve complex customer issues and optimize service quality.Key Responsibilities:Lead and develop a high-performing teamFoster an accountable and inclusive team cultureDrive exceptional customer experiences and operational performanceIdentify process improvement opportunities for better serviceManage escalated customer cases and delinquency strategiesRequirements:3+ years in default management or banking operationsExperience in leading and coaching teamsStrong understanding of residential mortgage productsKnowledge of compliance and regulatory requirementsBilingual in French and English is a plusEmbrace the chance to inspire change and operational excellence as a Default Management Supervisor at Manulife.