Serve Canada-wide customers from Montreal as a bilingual Contact Center Specialist using fluent French, English, and customer service skills. This hybrid role combines office and home workdays.

Dexian seeks a fully bilingual customer service professional with at least one year of contact center experience. You will support customers across Canada through rotating schedules, applying business policies, procedures, and concepts. Strong communication, analysis, organization, and ownership are significant for resolving customer needs.

Key Responsibilities:

- Accommodate customer calls across other time zones
- Apply business policies, procedures, and concepts
- Build positive customer and company relationships
- Organize, prioritize, and multitask effectively
- Take ownership of issues through resolution

Requirements:

- Fluent verbal and written French and English
- At least one year of contact center experience
- Customer service focus and demonstrated skills
- Analytical and problem-solving abilities
- Post-secondary education with certification preferred

Bring bilingual communication, customer service expertise, and accountable problem-solving to Dexian’s Canada-wide customer support team.

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📌 Bilingual Contact Center Specialist (Montreal)
🏢 Dexian
📍 Montreal