JointheOpeningTeamatSparkbyHiltonNiagaraFalls!

BepartofsomethingnewandexcitingatSparkbyHiltonNiagaraFalls ,anewlyrenovatedhotelpreparingtowelcomeguestsinoneofCanada'smosticonicdestinations.

SparkbyHiltonNiagaraFallsispreparingtowelcomeguestswiththecomfort,quality,andhospitalityassociatedwiththeHiltonfamilyofbrands.Fromdayone,ourteammemberswillplayanimportantroleincreatingawarm,friendly,andmemorableexperienceforeveryguest.Joiningouropeningteamgivesyoutheopportunitytogrowwiththehotel,contributetoapositiveworkplaceculture,andbepartofcreatingsomethingspecialfromtheverybeginning.

TheHousekeepingManagerisresponsibleformanagingthehousekeepingfunctionsatthepropertyandensuringallroomsandpublicareasmeetthehighestqualitystandards.

ThispositionreportsdirectlytotheDirectorofOperations.

KeyResponsibilities:

- Overseethefullmanagementandstrategicdirectionofthehousekeeping,housepersonandlaundrystaff,ensuringoperationalefficiency,serviceconsistency,andalignmentwithhotelstandards.
- Developdepartmentalgoals,operatingprocedures,andlong-termplanstosupportoverallhotelperformance.
- Leaddailybriefings,stand-up meetings,anddepartmentalmeetings,settingexpectationsandcommunicatingprioritiestoSupervisorsandAssociates.
- Planandmanagedailystaffinglevels,schedules,andlaborbudgetstomeetbusinessdemandswhilecontrollingcosts.
- Maintainandenforcehotelcleanlinessstandardsacrossguestrooms,publicareas,meetingspaces,andback-of-houseareas.
- Conductregularauditsandinspectionsofrooms,publicareas,andSupervisorcheckliststoensurequality,consistency,andcompliancewithbrandstandards.
- Overseeroomreadiness,servicerecoveryprocesses,andguest-impactissues,ensuringtimelyandeffectiveresolution.
- Design,implement,andevaluatetrainingprogramsforSupervisorsandAssociates,ensuringconsistentonboarding,skillsdevelopment,andbrandcompliance.
- EnsureaccurateandtimelycommunicationofroomstatusandoperationalupdatesbetweenHousekeeping,FrontDesk,Engineering,andotherdepartments.




- Serveastheprimaryliaisonwithfrontoffice,engineering,security,andotherhotelteamstosupportsmoothcross-departmentaloperations.
- Managedepartmentalinventory,purchasing,andcostcontrolsforlinens,supplies,chemicals,andequipment,ensuringbudgetadherence.
- Overseeequipmentmaintenance,linenquality,andvendorrelationshipstosupportoperationalneeds.
- Reviewandmaintaindepartmentalrecords,includinginspections,productivityreports,payroll,scheduling,inventorylogs,andguestfeedbacktrends.
- Driveguestsatisfactionbyensuringpromptresponsestoguestneeds,maintainingservicequality,andaddressingrecurringissuesthroughprocessimprovements.
- Ensurecompliancewithsafetyprotocols,chemicalhandlingprocedures,andproperlabelingandstorageofhazardousmaterials.
- Conductperformanceevaluations,coaching,correctiveaction,andsuccessionplanningtosupportahigh-performingteamculture.
- Supportamulti-functionalworkenvironmentandprovideleadershippresenceduringpeak-periods,specialevents,orstaffingshortages.

QualificationsandExperience:

- Minimumof3-5yearsofprogressiveexperienceinhousekeepingsupervisoryormanagementrole.
- Strongknowledgeofhotelhousekeepingstandards,roominspections,anddailyoperations.
- Strongleadership,communication,andorganizationalskills.
- Experiencewithinventory,purchasing,anddepartmentalcostcontrol.
- KnowledgeofWHMIS,workplacesafety,andproperchemicalhandling.
- Proficiencywithbasiccomputerapplicationsandhotelsystems.
- Flexibletoworkweekends,holidays,andvaryingshiftsasrequired.

Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:

- Email:
- Phone: ext166

WedonotuseAIaspartoftherecruitmentprocess.

Thispostingisopenforanexistingvacancy.

Wewishtothankallapplicantsfortheirinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted.

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📌 Housekeeping Manager | Spark by Hilton Niagara Falls
🏢 The Jordan Hotel
📍 Niagara Falls