Support airline passengers with exceptional customer service and computerized reservation systems at airports, before boarding, and after flights. Shift work includes weekends.

Calm Air Customer Service Agents provide front-line passenger assistance while meeting organizational service standards and applicable regulations. You will manage reservations, check in passengers and baggage, provide flight information, and support safe passenger movement. This customer-facing position requires accuracy, computer skills, and composure under pressure.

Key Responsibilities:

- Provide curbside-to-curbside passenger service under Canadian Transportation Agency regulations
- Make and change flight reservations using computerized reservation systems
- Check in passengers and baggage, issuing required travel documents




- Calculate additional fees and provide fare, schedule, and route information
- Assist passenger movement between aircraft and terminal buildings

Requirements:

- Exceptional customer service skills and basic computer knowledge
- Ability to work independently or within a team setting
- Ability to work efficiently and accurately under pressure
- Availability for mornings, afternoons, evenings, and weekends
- Ability to obtain security clearance and complete Ground School Training

Bring accurate reservation, passenger assistance, and customer service skills to Calm Air airport operations while supporting secure travel.

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📌 Airline Customer Service Agent (Gillam)
🏢 Calm Air Human Resources
📍 Gillam