Support The Mint’s IT team through hardware troubleshooting and Windows application installation during a full time co-op term. Work in a service desk environment from January to April 2027.

As a Computer Science or related-studies student, you will learn service desk support while preparing computers and relocating equipment. The work includes troubleshooting hardware and software, handling calls, managing asset records, and documenting resolutions. You will collaborate with Service Management and other IT partners.

Key Responsibilities:

- Install hardware and Windows applications
- Troubleshoot hardware and software issues
- Handle rotational IT Service Desk calls
- Manage the IT asset inventory database
- Document problems and resolutions

Requirements:

- Third- or fourth-year post-secondary Computer Science student
- Enrollment in a co-op program
- Full-time availability from January to April 2027
- English and French communication ability
- Eligibility to work in Canada and obtain Secret Clearance

Build practical service desk experience through Windows support, troubleshooting, documentation, and IT asset management at The Mint.

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📌 Student IT Service Desk Analyst (Ottawa)
🏢 Royal Canadian Mint
📍 Ottawa