Job Description - Insurance Operations Associate (Bilingual - English & French) (260000S7)Job DescriptionInsurance Operations Associate (Bilingual - English & French) - ( 260000S7 )DescriptionWho We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, agile, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA's success.Global One Company: Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.Duties and Responsibilities:Process total loss and physical damage claims, providing control and direction to adjustors and other vendors, to ensure the timely progress of filesProcess Proof of Loss documentation required to obtain payment from insurance companies, reviewing and interpreting an insurance policy wording and information,



including loss.Keep detailed records of all insurance claims for reporting and reconciliation purposesEnsure compliance with internal SLAs for total loss claims (reception of POL to return of POL)Execute/coordinate the processing of credit life insurance claims from inception to closureProduce the necessary metrics for all Insurance claims (Total Loss / Credit Life)Execute follow-up tasks for insurance-deficient accountsProcess Final Notice emails and letters in order to prepare for repossession assignmentInitial Tracking of lease VINs. Along with HCCA IT, ensure accuracy of data file for 3rd party vendor (use "lease key" to avoid duplicate records)Coordinate the assignment of accounts for repossession when applicableProduce performance metrics for outbound calls, SMS and emailsEnsure collections of deficiency balances after insurance paymentCharge off applicable balances and update credit bureausCoordinate ancillary insurance cancellations/rebates with 3rd party vendorsLead the future effort to insource the operations for ancillary insurance cancellation/rebatesRespond to customer email inquiresWork on disability claims, legal documents for cashed cheque between customer and insurance adjustersApprove insurance cheques & refundsMaintain updated documentation on Insurance ProceduresQualifications3+ years experience with auto insurance claimsPreferably has worked for an insurance company as a back-office claims adjustorEducationHigh school diploma requiredCollege education a plusKnowledge, Skills & AbilitiesFully bilingual in English and French is requiredSubject matter expert on auto insurance operationsProficient (intermediate to advanced level)



in the use of Excel as an analytical tool is requiredRequires little supervision to execute all responsibilities, including multitasking, in order to deliver on time and with the required level of detail and accuracyCan deliver exceptional customer experience through engagement and a positive attitudeAble to manage conflict and build strong relationships with all team members alikeCapable of managing customer interactions to handle inquires/conflicts/complaints in the most effective mannerAble to prioritize responsibilities to manage all tasks in an efficient way which prevents them from becoming urgentCapable to work through situations that have no defined process and find a proper solution that satisfies the requirementsAble to transfer knowledge in an easy and effective way, allowing team members to understand what is expected from them and how they can continue growingHas the ability to build bridges across the different teams in the company, paving the way for a two-way collaborationDemonstrates a strong commitment to developing and applying a high level of emotional intelligence[Location Update] Effective June 2027, Hyundai Capital Canada's head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga.Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.Primary LocationWork LocationsCAN - Toronto 123 Front Street West, 10th Floor 10th Floor Toronto M5J 2M3

📌 Insurance Operations Associate (Bilingual - English & French) (Toronto)
🏢 Hyundai Capital
📍 Toronto