Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.

Insight Global’s client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.

Key Responsibilities:

• Handle approximately 40–50 customer calls daily
• Respond to inquiries in French and English
• Provide pre-trip assistance and travel advisories
• Explain benefit coverage, limitations,
  
  
  
  and services
• Document cases and customer records accurately

Requirements:

• Fluent written and verbal French and English
• At least six months customer service experience
• Robust troubleshooting and critical-thinking skills
• Reliable work-from-home setup
• Experience with travel, benefits, claims, or assistance programs

Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.