Elevate customer service at CXAi as a Digital Support Specialist. Focus on exceptional voice support while engaging with customers through chat and email as needed.In this full time position, you will primarily manage inbound customer calls, ensuring professionalism and empathy. The ideal candidate possesses strong communication skills and can multitask effectively across multiple channels. Your role will also involve analyzing inquiries, providing solutions, and maintaining documentation in the CRM system.Key Responsibilities:Provide outstanding voice support for inbound customer inquiriesRespond to live chat and email requests as backup supportAnalyze customer concerns and deliver effective resolutionsDocument all customer interactions accurately in CRMManage high volumes of contacts efficientlyRequirements:1 year of experience in voice support requiredExcellent verbal and written English communication skillsStrong problem-solving and multitasking abilitiesAbility to work under pressure while maintaining accuracyFamiliarity with CRM systems and Salesforce is an advantageUtilize your customer service skills to create memorable experiences for CXAi clients.

📌 Cxai Digital Support Specialist Role (Mississauga)
🏢 Ncri-2
📍 Mississauga