We are looking for a highly motivated e-commerce associate to join our e-commerce team! This role would be focused on Order Processing at our North York office.

Responsibilities

Manage and execute backend of Shopify store: sales, backorders and ETA emails.

Conduct merchant fraud verifications on a daily basis.

Manage our product inventory (upload recent products, update existing products) as needed.

Execute online sales and promotions.

Monitor e-commerce sales performance and contribute to online marketing strategies.

Order fulfillment for B2C online retail e-commerce channels: work collaboratively with order pickers.

Liaise with vendors and provide customer service assistance as needed.

Proactive attitude with strong communication skills

Able to work independently and in a team.

Processing online orders including the following:

Collaborate with online pickers, ensuring orders are getting picked on time

Administer online orders, receive paperwork from pickers, outline items picked vs backorders

Communicating with customers via phone or email when order issues arise

Reach out to suppliers for ETAs

Communicate backorder ETAs with customers, suggest alternatives

Collaborate with online pickers,



ensuring orders are getting picked on time

Administer online orders, receive paperwork from pickers, outline items picked vs backorders

Process orders and ensure the accounting department has correct paperwork to enter orders

Date when pickings are printed and notify customers when order is ready for pick up

Order fraud checks

Solid customer service skills

Attention to detail

Proactive with strong communication skills/interpersonal skills

Qualifications

Minimum 1-year experience with Shopify.

BONUS: Experience with online Marketplaces (Amazon, eBay, Walmart, Bestbuy, etc) is a bonus.

Fully vaccinated against COVID-19

Organized, able to multi-task and coordinate priorities

Must have excellent professional English skills, both written and interpersonal.

Positive personality, with excellent phone and customer service skills.

Strong computer skills and ability to troubleshoot independently and adapt to recent technology.

Experience with Microsoft Office apps.

Quick learner and self-starter.

Advantages

Dental care

Extended health care

On-site parking

Store discount

Vision care
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📌 宠物用品批发公司 E Commerce Associate Ontario
🏢 Intscanada
📍 Ontario