Bring clear communication and empathy to VCA Canada’s GTA client care team, providing full-time phone support for multiple clinics. Manage calls, bookings, and follow-ups while helping clients receive timely assistance across the Greater Toronto Area.

As a Regional Client Care Support Agent, you will support multiple VCA clinics through incoming calls, appointment coordination, reminders, and client outreach. The role requires robust customer service, active listening, multitasking, and problem-solving. You will document interactions accurately, navigate multiple software systems, and collaborate with clinic teams to maintain service continuity. Veterinary or medical reception experience is an asset, while Woofware experience is also considered an asset.

Key Responsibilities:

- Provide incoming call coverage for multiple GTA clinics
- Manage appointment bookings, adjustments, and client reminders




- Complete appointment confirmations and client outreach calls
- Answer questions with professionalism, clarity, and empathy
- Document client interactions accurately for clinic workflows

Requirements:

- Strong customer service or call-centre experience preferred
- Excellent verbal communication and active listening skills
- Ability to manage high call volumes and multitask effectively
- Comfort navigating multiple software systems and clinic workflows
- Detail-oriented, organized, and confident in problem-solving

Support VCA Canada clients across the GTA through compassionate phone service, accurate scheduling, active listening, and organized clinic communication.

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📌 GTA Client Care Support Agent (Toronto)
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📍 Toronto