Advance your career with Karbon as a Senior Strategic Customer Success Manager. In this pivotal role, you will empower accounting firms with AI-powered solutions that enhance efficiency and collaboration.Taking the lead on customer portfolios, you will be responsible for driving renewals and expansions while ensuring alignment with their strategic needs. Your ability to foster executive-level relationships will be key in translating customer insights into actionable product improvements and retention strategies.Key Responsibilities:
Align onboarding with defined business KPIs within 90 days
Develop deep relationships across decision-makers in firms
Implement structured success plans tied to measurable outcomes
Identify and articulate churn indicators proactively
Work cross-functionally to ensure seamless experiencesRequirements:
7+ years in customer success or
📌 Senior Strategic Customer Success Manager Toronto (Canada)
🏢 Karbon
📍 Canada
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