Manage youth program enrollment details with accuracy, sound judgment, and responsive customer service for parents and registered participants.

This Program Advisor role focuses on participant support and administration throughout the program journey. You will handle registration questions, enrollment changes, withdrawals, transfers, refunds, and support records while communicating professionally by phone and email. Solid organization, attention to detail, and timely follow-through are essential.

Key Responsibilities:
Administer participant withdrawals, transfers, and refunds accurately
Apply program policies and timelines to enrollment requests
Maintain organized participant information and communication records




Respond to registration and scheduling questions from parents
Track participation, engagement indicators, and student feedback

Requirements:
One to two years in program administration or client support
Strong organizational skills and attention to detail
Ability to prioritize requests and meet expected timelines
Clear qualified communication with parents and students
Comfort using CRM platforms, Google Workspace, and LMS software

Use accurate enrollment administration and participant support skills to keep youth program requests accurate, timely, and well documented.

📌 Program Enrollment Administration Advisor Calgary
🏢 Cella by Randstad Digital
📍 Calgary