At Sun Life,we’redriven by our Purpose: helping our Clientsachieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Our student and current graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

The Client Services Administrator role is to handle client inquiries through direct contact and to provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client admin function. You will be required to handle day-to-day administration in a timely manner within service level standards.

Main Accountabilities:
Handle day-to-day administration of a block of business with various products in a timely manner within service level standards.
Analyze and process transactions related to control accounts daily to ensure they are current and accurate.
Verify daily output and ensure corrections are completed on member accounts
Ensure all issues and complaints are escalated to the Client Service Lead/Manager.




Identify trends and patterns on inquiries/transactions to help optimize client efficiencies.
Share client feedback or other issues with Client Service Lead to improve processes and the relationship with the client
Track accurately all assigned work in the current management operating systems.
Participate actively in team huddles/meetings and keep others informed and up-to-date.
Solid initiative to ownership of work.

Competencies:
Excellent PC skills, especially Excel
Accuracy and speed
Superior organization skills and the ability to multi-task
Ability to deal with high work volumes
Robust team player
Outstanding customer service skills
Excellent communication skills (both verbal and written)
Excellent interpersonal skills
Must have knowledge of GRS products such as RRSPs, DCPPs, DPSPs, etc.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans,

📌 Student, Part Time Client Service Administrator Alton (Canada)
🏢 Sun Life
📍 Canada