Use curiosity, attentiveness, and OPERA PMS knowledge as a Guest Services Agent welcoming guests at Germain Hotels establishments. Create personalized stays through thoughtful service.
As a Guest Services Agent, you will inform, greet, and assist guests throughout their stay. The role includes check-in, check-out, arrival and departure details, and guest communication. Your service helps ensure internal activities run smoothly while improving each guest experience.
Key Responsibilities:
Complete guest check-in and check-out procedures
Verify and detail arrivals and departures
Respond courteously by person, telephone, or email
Resolve concerns proactively with satisfaction-focused service
Collaborate with departments on personalized guest information
Requirements:
Excellent oral and written communication skills
Natural customer service orientation and positive attitude
Qualified, calm handling of difficult situations
Robust listening skills for guest needs
Positive computer skills; OPERA PMS experience is an asset
Bring attentive communication, calm problem-solving, and guest service expertise to personalized stays at Germain Hotels every day.