Support order management and customer service for American Colloid Company in Brantford, Ontario, using accurate processing and explicit communication.

As a Customer Service Representative, you will manage orders from placement through invoicing while building business relationships. The role requires customer service experience, computer data entry, organization, and multitasking. You will coordinate with Sales, Accounting, Purchasing, Plant Operations, Logistics, customers, and carriers to support timely fulfillment and delivery.

Key Responsibilities:
Process, acknowledge, and follow up on EDI and email orders
Verify pricing, lead times, pallets, weight, fulfillment, and delivery
Coordinate customer orders with internal departments and Sales teams




Schedule shipment pickup and delivery appointments with carriers
Monitor issues, complaints, corrective actions, and customer communications

Requirements:
At least three years' customer service experience in manufacturing
Proficiency with Microsoft Office and Outlook
Experience with Oracle and EDI is an asset
Robust communication, organization, prioritization, and multitasking abilities
Ability to work independently under minimal supervision

Apply customer service, order coordination, and problem-solving skills to support ACC customers and operations in Brantford.

📌 Customer Service Order Management Representative Brantford
🏢 Minerals Technologies
📍 Brantford