Support On-Demand Transit customers and drivers as a part-time Call Centre Agent using explicit communication and problem-solving skills. Work scheduled shifts across Sunday through Saturday.

SOUTHLAND Transportation seeks Call Centre Agents to provide high-quality customer care and team communication. You will answer booking calls, assist customers without computer access, and explain service, booking systems, and vehicles. The position offers two to three shifts weekly, totaling 16 to 24 hours.

Key Responsibilities:

- Answer telephone calls about bookings, enquiries, and assistance
- Add online bookings for customers without computer access
- Coordinate with supervisors, drivers, and customer service assistants




- Monitor RideCo functionality and complete on-time performance audits
- Manage lost property and compile passenger trip data

Requirements:

- Fluent spoken, written, and reading English
- Previous customer-facing or customer service experience
- Computer literacy and Microsoft Office experience
- High school diploma or general equivalency diploma
- Availability for shifts between 5:00 a.m. and midnight

Use customer service, transit communication, and organized problem-solving skills to support SOUTHLAND Transportation’s On-Demand Transit operations.

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📌 On-Demand Transit Call Centre Agent (Calgary)
🏢 Student Transportation of Canada
📍 Calgary