Learning enablement and program governance define this Ciena chance, coordinating scalable operations, customer training, and early-career development globally.

As Program Manager within GCN Global, you will plan, govern, and continuously improve customer learning and workforce enablement programs. You will translate organizational priorities into program plans, operating processes, measurable outcomes, and stakeholder experiences. The work includes early-career development for Project Management, Network Engineering, and Customer Success pathways.

Key Responsibilities:
Plan and govern learning enablement and workforce programs
Coordinate customer training requests, enrollment, utilization, and certification reporting
Manage requirements, user stories, defects, testing, and system enhancements
Track participant schedules, activities,



evidence, attendance, and readiness risks
Maintain calendars, records, content, feedback, metrics, and improvement actions

Requirements:
Bachelor's degree in a relevant stated discipline
Five or more years in program or enablement operations
Robust communication, organization, analytical, and critical-thinking skills
Cross-functional planning, governance, risk management, and delivery experience
Microsoft 365 proficiency, including Excel, Outlook, Teams, and SharePoint

Apply program management, learning operations, stakeholder coordination, and analytics to Ciena's global enablement portfolio.

📌 Learning Enablement Program Manager Ottawa
🏢 Ciena
📍 Ottawa