Lead Life and Disability claims quality at Medavie while coaching adjudicators and Appeals specialists through complex decisions. Support consistent, timely service delivery.

Reporting to the Manager, Quality Services, this Team Leader oversees Life, CI, Disability Claims, and Appeals teams. The position provides technical expertise, supports complex case decisions, and strengthens adjudication quality. It also connects Quality Services with Claims Operations, Medical Services, Legal, and other internal partners.

Key Responsibilities:
Lead daily coaching and guidance for adjudicators and Appeals specialists
Support complex, sensitive, or precedent-setting claims decisions
Ensure objective Appeals reviews meet service standards




Distribute workloads and prioritize cases across teams
Prepare reports on performance, outcomes, trends, and emerging issues

Requirements:
Post-secondary university or college degree
Minimum five years in Life, CI, or Disability Claims
Ten years of Life and Disability insurance industry experience
One year supervising Life and Disability Case Management
Bilingual French and English communication skills

Apply claims leadership, contract interpretation, coaching, and decision-making expertise to quality-focused service at Medavie.

📌 Life Disability Claims Team Leader Moncton (Canada)
🏢 Medavie
📍 Canada