Lead IT Service Management at WSIB in an on-site, full time role across Ontario, using ServiceNow knowledge and governance expertise.

As Manager, IT Service Management, you will guide an experienced team and advance ITSM maturity across a large, complex setting. The position covers Service Desk, Incident, Request, Catalogue, Problem, Knowledge, Service Level, Change, and Configuration Management. You will strengthen reliable, effective, customer-focused technology services.

Key Responsibilities:
Lead ITSM delivery, strategy, roadmaps, processes, and governance
Coach specialists, allocate work, and establish performance objectives
Develop controls, KPIs, reporting, and process documentation
Advance ServiceNow, CMDB quality,



and configuration visibility
Manage suppliers, budgets, operational reviews, and continuity planning

Requirements:
Post-secondary education and relevant professional experience
Eight or more years in information technology and ITSM
Three or more years managing people
Three or more years using ServiceNow or comparable platforms
ITIL Foundation and COBIT Foundation certifications

Bring ITSM leadership, ServiceNow expertise, and stakeholder management skills to strengthen technology services at WSIB.

📌 Manager It Service Management Mississauga
🏢 Workplace Safety and Insurance Board
📍 Mississauga