Analyze suspicious activity and protect Tangerine customers as a Fraud Detection Analyst in Toronto, working across products, alerts, and transactions.

This analyst supports Tangerine’s Fraud Operations Team in Canada by investigating alerts, assessing risk, and mitigating fraudulent activity. The work protects customers, minimizes financial losses, and supports compliance with regulations, policies, and procedures. You will also communicate with customers and internal departments.

Key Responsibilities:
Investigate suspicious activity across Tangerine products and fraud alerts
Analyze accounts and transactions to determine appropriate action
Contact customers to validate activity and resolve concerns




Identify emerging fraud trends and potential compromise points
Support inbound fraud teams and established performance indicators

Requirements:
High school diploma or equivalent
Customer service experience, preferably in financial services
Solid analytical, critical-thinking, and decision-making skills
Effective written, verbal, and interpersonal communication
Availability for non-standard hours, including weekends and holidays

Bring analytical judgment, customer communication, and fraud investigation skills to Tangerine’s Toronto Fraud Operations Team.

📌 Fraud Detection Analyst Toronto
🏢 Tangerine
📍 Toronto