Manage warranty claims and returns for Airbus Helicopters Canada in Fort Erie, Ontario, using analytical tracking and financial reconciliation. Coordinate RMAs, credits, and reimbursements with parent-company stakeholders.

This skilled Warranty Manager oversees the end-to-end warranty and returns process for Airbus Helicopters Canada. The position manages parent-company claims, return material authorizations, credit reconciliation, and compliance with return guidelines. It also supports CSRs through workflows, technical guidance, training, and escalated claim handling.

Key Responsibilities:
Prepare, submit, track, and manage RMAs and warranty claims
Reconcile credit memos and investigate discrepancies or denied claims
Guide CSRs on eligibility, troubleshooting, and documentation requirements
Maintain claim records, KPIs, databases, and credit logs




Coordinate returned-item staging, packaging, and shipping activities

Requirements:
Bachelor’s degree preferred in business, supply chain, logistics, or related field
Minimum three years’ warranty, returns, customer service, or vendor claims experience
Experience with RMA systems, vendor policies, and credit reconciliation
Robust analytical, organizational, interpersonal, and collaboration skills
ERP or CRM proficiency and advanced Excel or Google Sheets skills

Apply warranty administration, claims tracking, customer collaboration, and credit reconciliation expertise to support Airbus Helicopters Canada.

📌 Warranty Claims And Returns Manager Fort Erie (Canada)
🏢 1326 Airbus Helicopters Canada
📍 Canada