Coordinate airport passenger services for Canadian North, using Sabre, baggage handling, and customer support skills in Yellowknife. This position includes irregular hours and shift work.

The Customer Service Coordinator leads and supports front-line staff while actively serving passengers. Responsibilities include reservations, ticketing, baggage claims, roster adjustments, staff guidance, and daily operational reporting. The role emphasizes safety, on-time performance, and irregular-operations response.

Key Responsibilities:

- Make reservations and issue tickets for passenger travel
- Process sales reports and transmit passenger data
- Handle damaged or missing baggage claims
- Assist customers with escalations and complaints




- Review rosters and coordinate shift trades or overtime

Requirements:

- Solid knowledge of passenger service and ticket counter procedures
- Familiarity with airport functions and passenger documentation
- Experience handling passengers with mobility needs
- Willingness to assist across passenger service areas
- Ability to obtain and retain required airport access clearance

Use passenger service knowledge, reservation skills, and customer care to coordinate Canadian North airport operations in Yellowknife.

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📌 Airport Passenger Services Coordinator (Yellowknife)
🏢 Canadian North
📍 Yellowknife