Process documentation and business process modelling define this full time contract chance with the City of Markham in Markham, Ontario.

Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist analyzes and standardizes business processes and system workflows. The position creates process maps, standard operating procedures, work instructions, and training materials while supporting change management. Collaboration includes process owners, subject matter experts, project teams, Information Technology Services, vendors, and end users. The assignment is a two-year contract with two vacancies.

Key Responsibilities:
Facilitate process discovery sessions, interviews, workshops, and observations
Document future-state processes, workflows, roles, controls, and dependencies
Create Visio process maps, workflow diagrams, and decision flows




Develop procedures, job aids, manuals, and knowledge articles
Validate documentation and maintain version control and repositories

Requirements:
College diploma or equivalent education and experience
At least three years of progressively responsible related experience
Business process modelling proficiency using Microsoft Visio and BPMN
Knowledge of change management methodologies such as Prosci ADKAR
Solid communication, organization, judgment, and confidentiality skills

Apply process modelling, technical writing, and change management expertise to strengthen documentation for Markham’s enterprise initiatives.

📌 Process Documentation Specialist Markham
🏢 City-of-Markha
📍 Markham