Apply advanced SQL and root-cause analysis as a Tier 2 Technical Support Specialist with Jonas Club in hybrid Markham, Ontario.

This specialist owns complex client issues within the Club Software Support Team. You will investigate software defects, database problems, networking settings, permissions, integrations, and installations. The role partners with Product, Engineering, and Implementation teams to resolve systemic issues and support reliability.

Key Responsibilities:
Investigate and resolve Tier 2 technical escalations
Perform SQL scripting, query development, and data corrections
Analyze logs and trace software behavior
Document workarounds, known issues, and permanent fixes
Provide rotating after-hours escalation support

Requirements:
Three to five-plus years in advanced technical support
Solid SQL, relational database, and data structure knowledge
Experience with Citrix, Terminal Services, and virtual servers
Knowledge of Windows 11 and Windows Server
Advanced diagnostic and root-cause analysis skills

Bring technical ownership, client communication, and SQL expertise to complex support for Jonas Club Software customers.

📌 Tier 2 Technical Support Specialist Markham
🏢 Perseus Group
📍 Markham