Resolve customer issues remotely across Canada with Everbridge, using technical troubleshooting and transparent communication to support critical event management products.

As a Junior Technical Support Engineer, you will investigate requests, reproduce issues, and guide tickets toward resolution or escalation. You will support SaaS products and web applications while developing expertise in application, browser, network, and workplace troubleshooting. Collaboration with customers, peers, mentors, Engineering, and internal teams supports effective investigations.

Key Responsibilities:
Respond to requests through tickets, phone calls, and supported channels
Investigate, reproduce, troubleshoot, and resolve customer issues
Document communications, findings, investigation steps, and resolutions




Prioritize requests according to urgency, severity, and customer impact
Escalate complex issues with clear findings and documentation

Requirements:
Zero to two years of technical support experience
Related degree, technical training, or equivalent practical experience
Skilled customer service or technical assistance experience
Experience with SaaS products, web applications, or enterprise software
Exposure to APIs, SSO, networking, or application troubleshooting

Apply technical support, analytical troubleshooting, and customer communication skills to help Everbridge customers resolve product issues remotely.

📌 Junior Technical Support Engineer Canada Montreal
🏢 Everbridge
📍 Montreal