Lead equipment service operations through preventive maintenance, workflow improvement, and team development in an experienced Service Manager position. Oversee shop and field service supporting rental fleet readiness.

This Service Manager leads shop and field service, parts, warranty, and equipment maintenance. The position requires operational leadership across people, processes, and systems. Success depends on service operations knowledge, safety commitment, SOP development, digital systems, and accountable team coaching.

Key Responsibilities:
Lead shop, field service, parts, and warranty operations
Oversee scheduling, work orders, inspections, repairs, and preparation
Monitor availability, downtime, productivity, and repair turnaround
Establish consistent processes, SOPs, standards,



and accountability
Coordinate communication across Service, Operations, Sales, and vendors

Requirements:
Five-plus years in service management or related equipment service
Experience leading structured shop or service operations
Understanding of maintenance, repairs, preventive maintenance, and readiness
Experience with warranty, parts, and service cost control
Valid driver's licence and acceptable driving record

Apply equipment service leadership, process discipline, safety standards, and team coaching to strengthen reliable rental fleet operations.

📌 Equipment Service Operations Manager Kitchener
🏢 National Rent-All
📍 Kitchener