Lead client enablement strategy at Benevity using instructional design and generative AI to create personalized learning experiences. Work through Benevity’s adaptable hybrid approach.
As Senior Client Education Manager, you will shape education for Benevity’s corporate social responsibility software solutions. The work combines adult learning theory, design thinking, content architecture, and learning platform optimization. You will improve how clients learn, adopt, use, and engage with the platform throughout their journey.
Key Responsibilities:
Lead personalized client enablement strategy across the client journey
Design content architecture by persona and lifecycle stage
Integrate generative AI into content creation and delivery
Deliver workshops and webinars for diverse client audiences
Evaluate programs using metrics, usage data, and feedback
Requirements:
Seven or more years in B2B SaaS client training
Experience leading large-scale client education programs
Knowledge of adult learning theory and design thinking
Proficiency with Articulate, Camtasia, or similar tools
Solid communication, analytical, and cross-functional collaboration skills
Bring strategic enablement, instructional design, and data-driven improvement expertise to Benevity’s client education programs.