Drive member engagement and personal sales goals at Crunch Fitness through referrals, outbound calls, and professional customer service. Passion for fitness powers every interaction.
This Member Services Representative position focuses on attracting new business and supporting members throughout their club experience. You will use sales techniques, follow up on trial passes and other leads, and manage member accounts. You will also explain facilities, services, operational hours, and programs.
Key Responsibilities:
- Exceed personal sales goals using effective strategies
- Generate business through corporate leads and member referrals
- Make courteous outbound calls for trial passes
- Communicate programs, schedules, events, and club services
- Serve as an expert on club facilities
Requirements:
- One year of service-oriented experience minimum
- Experience in a similar industry preferred
- Solid written and verbal communication
- Commitment to exceeding customer expectations
- Basic criminal background check before employment
Use sales communication, lead follow-up, and club knowledge to help Crunch Fitness members pursue their fitness goals.