Drive commercial strategy and retention for Citylitics customers through executive relationships and analytical account management. Work across infrastructure intelligence and applied AI.
Citylitics seeks a proactive, analytical, commercially driven Senior Account Manager reporting to the Director of Account Management. You will own an assigned customer portfolio, guide strategic priorities, and advise leaders on applying Citylitics to improve commercial performance. The role centers on renewals, upsells, cross-sell enablement, and account strategy.
Key Responsibilities:
Own commercial strategy for an assigned customer portfolio
Achieve gross and net revenue retention targets
Close renewals and upsells across customer accounts
Identify and enable cross-sell prospects
Build executive and key stakeholder relationships
Requirements:
Proactive approach to senior account management
Analytical mindset for commercial account performance
Commercially driven approach to customer growth
Ability to understand strategic customer priorities
Experience advising business leaders and customer executives
Use account strategy, executive relationships, and commercial analysis to grow Citylitics customer portfolios and strengthen infrastructure intelligence adoption.