Support Numeris clients in French and English through technical troubleshooting, recurring reporting, and customer success coordination across established processes.

This Bilingual Customer Success Technical Coordinator provides front-line support for Instar and other Numeris products. The work combines ticket management, Windows troubleshooting, report preparation, and client onboarding support. You will coordinate with Customer Success and Technical Support colleagues to resolve issues and maintain accurate deliverables.

Key Responsibilities:
Provide first-line technical support for Instar and Numeris products
Investigate and respond to incoming technical support tickets
Troubleshoot documented product errors and Windows-related issues




Prepare recurring client and internal reports using templates
Perform quality assurance checks on reporting outputs

Requirements:
Bilingual French and English communication capability
Ability to follow established troubleshooting procedures
Experience supporting applications, files, access, and permissions
Ability to document technical issues and solutions clearly
Ability to maintain accurate, complete reporting deliverables

Apply technical support, reporting, and coordination skills to help Numeris deliver reliable client experiences in both official languages.

📌 Bilingual Customer Success Coordinator Toronto
🏢 Numeris
📍 Toronto