Remote customer service work centers on benefits enrollment, client calls, and product knowledge while assisting existing and prospective clients.
This full time customer service position supports multiple clients throughout each day. You will provide outstanding service, respond to coverage requests, and explain individualized policies using the Needs Analysis system. The work requires learning current products, services, and policies from management teams.
Key Responsibilities:
Distribute benefit enrollment materials to eligible clients
Determine client eligibility for benefit enrollment
Dispatch incoming customer phone calls
Accept customer calls and return customer communications
Respond to coverage requests while representing client interests
Requirements:
Availability for full time work
Ability to work 100% from home
Enthusiasm when assisting existing and prospective clients
Self-driven approach to customer service responsibilities
Commitment to learning products, services, and policies
Provide remote client assistance through perks enrollment, coverage guidance, policy explanations, and knowledgeable customer service.