Senior Platform Support Analyst with data cloud
Stronghands-on experience in Salesforce Data Cloud and/or Salesforce LoyaltyManagement, with solid technical knowledge of platform architecture andfunctionality.
4+years of relevant experience in application/production support, preferablyin enterprise or banking settings.
Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.
Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO,Data Spaces, data ingestion, and integration flows.
Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.
Experiencetroubleshooting APIs, data integrations, SQL queries,



andupstream/downstream application issues.
Familiaritywith ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.
Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.
Abilityto independently manage critical incidents, coordinate with stakeholders,and drive issue resolution with minimal supervision.
Willingnessto provide hands-on production support, including rotational on-callsupport when required.

📌 11837 Toronto
🏢 Maarut
📍 Toronto