Use mechanical, electrical, and diagnostic expertise as a fully remote technician supporting specialized industrial equipment nationwide. Guide in office personnel through complex service procedures.
This Remote Field Service Technician provides virtual support for a global manufacturer of highly specialized industrial equipment. The senior requirement includes six years in field service or technical support for complex machinery. You will use video conferencing, diagnostic software, and technical documentation to resolve customer issues. The work supports customers across locations including Kimberley, Northern Cape.
Key Responsibilities:
Provide remote guidance for equipment installation, maintenance, and repair
Assess issues using video conferencing and diagnostic tools
Troubleshoot mechanical, electrical,
and software-related problems
Deliver clear instructions to customers and local technicians
Maintain support records and update technical documentation
Requirements:
Technical diploma, degree, or equivalent extensive experience
Minimum six years supporting complex industrial machinery
Robust mechanical, electrical, or software troubleshooting ability
Proficiency with remote collaboration and diagnostic tools
Reliable high-speed internet and suitable remote workspace
Apply technical troubleshooting, remote diagnostics, and transparent communication to improve equipment uptime and customer satisfaction nationwide.