Use negotiation and analytical skills as an RBC Recoveries Officer in Mississauga, managing outstanding Personal Loan and Card Product balances. This is a full time position.
The Recoveries Officer analyzes client information and assesses maximum recovery potential. You will provide repayment options, recommend litigation or third party collection activity, and balance Customer Care with business risk. The role requires frequent communication with RBC partners and employees across Canada and worldwide.
Key Responsibilities:
Recover outstanding Personal Loan and Card Product balances
Initiate outbound and receive incoming client calls
Identify risk situations and escalate appropriately
Recommend litigation or third party collection activity
Resolve issues while maintaining compliance and operational risk mitigation
Requirements:
Two or more years of Recoveries or Collections experience
Solid written and verbal communication skills
Proficiency with Microsoft Excel, Word, and Outlook
Proven negotiation, analytical, and decision making ability
Availability for scheduled afternoon, evening, and monthly Saturday shifts
Bring collections experience, negotiation judgment, and customer care skills to RBC's Recoveries team in Mississauga, Ontario.