Support guests at Pilot Company travel centers by leading cashier coverage, coordinating breaks, and maintaining reliable merchandise and fuel transactions.

This Lead Guest Services Team Member role combines frontline customer service with shift leadership across travel center operations. You will guide one to two cashiers, complete closing procedures, follow restricted merchandise rules, and address guest concerns. The position also supports deli, restroom, shower, stocking, and coffee duties.

Key Responsibilities:

- Ensure quality service reaches every guest
- Use suggested selling methods to promote products
- Follow guidelines for alcohol and tobacco sales
- Maintain clean, organized work areas
- Assist with deli, showers, restrooms, stocking, and coffee

Requirements:

- Retail operations experience or practical working knowledge
- Incredible customer service and customer-focused culture skills
- Comfort using calculators, computers, and equipment
- Ability to work with diverse team and customer levels
- Required background check

Use customer service, retail operations, and shift coordination skills to help keep Pilot Company travel centers moving.

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📌 Travel Center Guest Services Lead (Sherwood Park)
🏢 Pilot Travel Centers
📍 Sherwood Park