Drive operational excellence across Retail Products through portfolio management, business planning, and executive decision support at Manulife Bank.

This individual contributor supports the Vice President and leadership team across Retail Products, Data & Analytics, and Pricing & Yield Management. The role coordinates strategic priorities, business-as-usual commitments, performance routines, governance, communications, and special projects. It integrates planning, execution, reporting, and cross-functional connectivity across Manulife Bank.

Key Responsibilities:
Lead annual strategy and business planning with integrated roadmaps
Coordinate quarterly, monthly, and weekly leadership operating rhythms
Manage priorities, dependencies, risks, decisions, and escalations
Coordinate budgets, expenses, investments,



vendors, and portfolio scorecards
Translate performance insights into leadership actions and decisions

Requirements:
Experience coordinating strategic and operational portfolios
Ability to support executive decision-making with explicit analysis
Solid cross-functional relationship management across Manulife Bank
Sound judgment handling sensitive business matters
Ability to integrate planning, governance, and communications

Bring disciplined portfolio coordination, performance management, and executive enablement to Manulife Bank’s Retail Products leadership team.

📌 Retail Products Business Operations Manager Toronto
🏢 Manulife/John Hancock
📍 Toronto