Drive SaaS adoption and retention as a Mid-Market Customer Success Manager with Riverside, working remotely from Toronto during Eastern time zone business hours.

You will manage Mid-Market customers as a strategic partner and trusted advisor. The role focuses on enabling success at scale, long-term retention, and growth. You will guide customers across onboarding, adoption, renewal, and expansion while collaborating with Product and Marketing.

Key Responsibilities:
Manage a portfolio of Mid-Market customers
Lead regular business reviews and high-impact conversations
Drive adoption and enable customer success at scale
Identify renewal and expansion prospects
Collaborate with Product and Marketing on customer insights

Requirements:
At least three years’ customer success or support experience
Experience managing a high velocity of accounts
Robust English verbal and written communication skills
Robust analytical and problem-solving skills
Ability to prioritize multiple tasks with deadlines

Apply your SaaS customer success, communication, and analytical skills to support Riverside customers from Toronto remotely.

📌 Mid Market Saas Customer Success Manager Toronto
🏢 Riverside
📍 Toronto