Lead global service readiness for Lenovo’s Tier 1 and Tier 2 customers from Morrisville, North Carolina, using customer focus and solid communication.
As Cloud Services Provider Senior Manager, you will drive readiness excellence for Lenovo’s largest revenue growth area. The work combines worldwide team leadership, customer escalation management, lifecycle services advice, cost control, and operational efficiency. You will collaborate across a complex, matrixed organization while supporting customized solutions for major customers.
Key Responsibilities:
Lead worldwide services and readiness teams
Drive support, delivery, and parts backlog escalations
Manage customer timelines, targets, costs, and KPIs
Provide lifecycle services advice and cost estimates
Represent services in weekly worldwide meetings
Requirements:
Bachelor’s degree in business, information technology, engineering, or related field
Seven to ten years of relevant skilled experience
Experience in program management, operations, or customer support
Solid communication and stakeholder influence skills
Complex problem-solving and cross-functional collaboration abilities
Apply global leadership, customer escalation expertise, and service readiness discipline to Lenovo’s cloud services organization.