Build premium client relationships with MLSE through strategic retention, personalized service, and creative engagement for a dedicated book of business. This contract role supports Premium Suites clients through email, calls, meetings, and events.

As an Account Manager, you will deliver a white glove experience while pursuing renewal targets and touchpoint KPIs. You will create engagement strategies for club spaces, maintain financial administration, and collaborate with MLSE stakeholders. The position supports annual department objectives and Ticketing team goals.

Key Responsibilities:
Achieve renewal targets during annual retention campaigns
Develop tailored in-person touchpoint strategies
Provide service through email, calls, and meetings




Maintain financial administration for assigned accounts
Support gifting campaigns, game days, and events

Requirements:
Post-secondary degree or three-plus years’ relevant experience
Experience developing premium sales and service relationships
Solid listening, communication, and relationship-building skills
Salesforce knowledge is an asset
Availability for evenings, weekends, and holidays

Apply premium service, retention expertise, and creative engagement skills to help MLSE deliver outstanding client experiences.

📌 Premium Suites Account Manager Toronto
🏢 Maple Leaf Sports & Entertainment Partnership
📍 Toronto