Manage open enrolment registrations in Toronto with EZRA, using technical systems, financial processing, and cross-functional coordination in a hybrid schedule.

As an Operational Shared Services Specialist, you will support the Operational Excellence team within Customer Experience & Operations. The role manages back-office processes, registration workflows, and coaching program extensions. You will partner with Customer Success, Billing, and Configuration teams to deliver accurate processing and participant experiences.

Key Responsibilities:
Own registration and launch management for open enrolment programs
Process orders and forecast open enrolment registration revenue accurately
Coordinate workflows and resolve client challenges cross-functionally




Document processes and manage shared inboxes using established protocols
Analyze rates and Purchase Orders before processing registrations

Requirements:
Three or more years in back-office or administrative work
Solid attention to detail across concurrent processes
Experience working with technical systems
Understanding of financial processes, Purchase Orders, and payment methods
Ability to follow and document processes

Support EZRA’s operational excellence through registration management, financial accuracy, technical systems, and global collaboration in Toronto.

📌 Operational Shared Services Specialist Toronto
🏢 LHH
📍 Toronto