Support patients and practice operations as a Patient Care Navigator and Administrative Receptionist, working accurately, proactively, and promptly each day.

This position combines patient support, reception administration, and practice coordination. You will handle complaints procedures, document completed work, maintain confidentiality, and support doctors, nurses, healthcare assistants, and managers. The role also contributes to practice systems, meetings, audits, training, and day-to-day readiness.

Key Responsibilities:

• Inform patients about complaints procedures and assist with forms
• Record completed tasks and maintain accurate time sheets
• Prepare consulting rooms, waiting rooms,
  
  
  
  and offices
• Chaperone patients during examinations when requested by clinicians
• Support administrative teams, meetings, audits, and practice systems

Requirements:

• Commitment to patient confidentiality and data protection legislation
• Ability to work proactively, accurately, and timely
• Willingness to attend meetings and practice development days
• Availability for required safeguarding and basic life support training
• Ability to follow security, health, and safety procedures

Use patient support, accurate administration, confidentiality, and teamwork to help maintain effective practice operations every day.