Remote Tier 2 Technical Support Specialists troubleshoot complex software and hardware issues for customers across South Africa. The fully remote role requires advanced diagnostics and clear communication.
This specialist handles escalated cases from Tier 1 and provides timely technical solutions. You will document customer interactions, collaborate with Tier 3, development, and engineering teams, and maintain support knowledge bases. The position also contributes to process improvement and customer satisfaction.
Key Responsibilities:
- Provide advanced support for escalated software and hardware issues
- Diagnose problems using advanced diagnostic tools and techniques
- Document troubleshooting, resolutions, and customer interactions
- Collaborate with Tier 3, development,
and engineering teams
- Manage multiple cases while prioritizing effective resolutions
Requirements:
- Minimum four years of technical support experience
- Knowledge of Windows, Linux, networking protocols, and applications
- Experience with remote support and desktop technologies
- Solid analytical, critical thinking, and communication skills
- Reliable internet connection and suitable home office
Apply advanced troubleshooting, remote support, and customer service expertise as a Tier 2 specialist serving South African customers.