Support Fidelity Clearing Canada applications remotely through troubleshooting, client service, and business-critical production support within financial services.
As a Business Application Support Analyst, you will maintain service quality for FCC applications supporting Canadian brokerage clients. The role combines application operations, issue resolution, user training, product demonstrations, quality assurance testing, and business analysis. You will report to the Manager, Business Applications and Support.
Key Responsibilities:
Handle client and user requests promptly and appropriately
Track, troubleshoot, and resolve application-related issues
Answer questions, transparent faults, and propose solutions
Evaluate client requirements, enhancements,
and maintenance processes
Document problems and assist with resolution
Requirements:
Three-year post-secondary program or equivalent work experience
Application support and operations setting experience
Three to five years in financial services application support
Five-plus years in brokerage business settings
Experience supporting Dataphile and related brokerage platforms
Bring application troubleshooting, brokerage knowledge, and client communication skills to Fidelity Clearing Canada's remote technology team.
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