Support IESO users through enterprise service desk expertise, hardware lifecycle management, and a three-day in-office work week.

This unionized technician role sits within IT Operations and supports standard IT services for IESO users. You will manage desktop hardware and software lifecycles, troubleshoot business issues, and provide tier two support. The work includes incident queues, request queues, events, documentation, inventories, and systems administration.

Key Responsibilities:
Install, configure, maintain, and retire end-user hardware
Manage operating systems, applications, utilities, and agents
Triage incidents and requests through timely resolution or escalation
Support IESO events, including audio and video equipment




Maintain hardware, software, licensing, and technical documentation

Requirements:
Enterprise service desk support experience
Active Directory and user management understanding
Experience deploying computers, printers, phones, and mobile devices
Experience with Ivanti Enterprise Service Management Neurons
Up to four years needed to gain this experience

Apply end-user computing, troubleshooting, and service management expertise while supporting IESO operations across Ontario.
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📌 End User Technology Support Technician Toronto
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