Support software engineers through troubleshooting, log analysis, and development tooling across North American time zones. Work directly with multiple stakeholders.

This Full Stack Engineer role supports the software development community across the organization. You will manage internal applications and tooling while responding to engineering support requests. The work combines debugging, documentation, reporting, and product development contributions.

Key Responsibilities:
Triage support questions and requests from software engineers
Analyze logs to identify owners and root causes
Write tools and test cases for faster support
Improve support documentation with technical writers
Produce leadership reports on program performance

Requirements:
Customer-facing experience with multiple stakeholders
Problem-solving and analytical skills demonstrated through examples
Ability to learn independently
Flexibility across North American time zones
Experience with advanced data tools

Apply full stack engineering skills to internal software support, debugging, documentation, and actionable engineering feedback.
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📌 Full Stack Software Support Engineer Montreal
🏢 HCLTech
📍 Montreal