Airbnb’s Claims Experience team needs specialists skilled in insurance claims, fraud detection, and empathetic customer support. This Canada-remote role serves eligible provinces.
As an AirCover Specialist, you will manage complex claims while creating personalized interactions for Hosts and Guests. You will investigate evidence, negotiate outcomes, communicate across channels, and follow policies throughout each case. Your work supports customer retention and confidence.
Key Responsibilities:
Evaluate, investigate, and resolve AirCover claims
Detect fraud and mitigate risks to Airbnb
Verify evidence and determine policy-based outcomes
Deliver personalized premium support throughout claims
Coordinate strategies with stakeholders and administrators
Requirements:
Five-plus years in fintech or customer experience
One-plus year handling insurance claims
Critical thinking and consistent decision-making skills
Robust communication across email, messaging, and phone
Ability to negotiate and explain sensitive issues
Apply claims investigation, fraud prevention, negotiation, and empathy to help Airbnb users resolve complex AirCover cases.
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