Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
Customer facing, working with multiple stakeholders
Versatile with the time zone across NAM
Problem solving and analytical skills demonstration using examples from previous experience
Show ability to independently learn

Roles and responsibilities
Respond to and triage support questions and support requests from engineers
Extract relevant information from log files and other sources to debug, identify owners or root causes
Write basic tools and test cases to improve the speed and quality of support
Work with technical writers to improve documentation in areas covered by support




Produce reports for leadership with data on performance of the program
Provide insights and suggestions on product development and the product roadmap; contribute to product development.
Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.
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📌 Full Stack Engineer Toronto
🏢 HCLTech
📍 Toronto